Refund Policy

This policy covers payments for Outstanding Tiny Desk credit packs at outstanding-tiny-desk.com. It is part of our Terms of Service.

Full refund within 7 days if unused

You can get a full refund for a payment if both of these are true:

• you ask within 7 days of the payment, and
• you have not generated any video since that payment.

This applies to credit pack purchases. Once you have generated a video after paying, that payment is not refundable, because the generation cost has already been incurred.

Failed generations

If a generation fails, its credits go straight back to your balance automatically. You do not need to ask, and this is not a cash refund.

Charges we always refund

We refund duplicate charges, and charges you did not authorise, as soon as we confirm them, whenever they happened.

One-time purchases

Credit packs do not renew automatically. No subscription cancellation is required.

How to ask for a refund

Email support@outstanding-tiny-desk.com from the address on your account. Include the payment date and amount. We reply within 3 business days. Approved refunds go back to the original payment method through Stripe and usually appear within 5–10 business days, depending on your bank.

When a payment is refunded, the credits it granted are removed from your balance.

Chargebacks

Please contact us before disputing a charge with your bank. We can usually fix the problem faster. While a dispute is open, we may pause the account involved.

Your legal rights

This policy does not limit any refund rights you have under consumer protection laws that cannot be excluded.